You can easily place an order through our website. Once you've found your desired product in our shop, simply add it to your
shopping cart. You can continue shopping—your selected item will remain available in your cart. Next, you'll be
guided step-by-step through the ordering process, where you can choose your preferred shipping method and payment
option. Unless you opt for payment afterward, you'll complete the transaction securely through your trusted bank
or payment provider. Need help? We're happy to assist you.
Last Updated:May 2025 At BattDepot ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your personal information when you visit our website BattDepot.com.au
or use our services.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please
do not use our website or services.
For more privacy information, please
click here
During checkout, your data is protected. We are supported by our payment provider, PayPal—a renowned partner certified
to the highest level of security and stability. In all other cases, PayPal only shares confirmation with us regarding
whether the payment was successful.
CANCEL OR CHANGE ORDER
Cancelling Your Order In most cases, you can cancel your order free of charge. If your order has not yet been processed or
shipped, we kindly ask you to contact us as soon as possible.
You can either:
-
Refuse the package upon delivery (with the courier), or
-
Return your order within the 30-day cooling-off period by registering it as a return.
Are return shipping costs applicable?
A return shipping fee of
A$15.00 will be charged.
We can adjust your order as long as it hasn’t been processed yet. Please contact us as soon as possible, and we’ll be happy
to assist you.
Has your order already been processed?
You can place a new order and actively refuse the original delivery when it arrives. Alternatively, you may return the shipment
free of charge.
Need help? We're happy to assist.
This may occur if an item is no longer available. We will notify you and, whenever possible, offer a suitable alternative
product. Before shipping, you’ll have the option to accept or decline the replacement.
If no alternative is available, the item will be canceled. Any payment obligation for the canceled product will
be voided, and refunds will be issued for amounts already paid.
Since our operation center is located in Hongkong ,there are time difference between us , sometimes the phone is no answer
,so we recommend customer contact us :
sales@battdepot.com.au by email.
Delivery
Our rates include the expenses of shipping, handling and the high quality packaging. Shipping Rates would vary depending
on the weight of the shipment and the selected shipment method.
Please Note:Adding a phone number to your Paypal account. we will send your products by UPS and to insure prompt
delivery.
Shipment price $0.00 ~ $150.00
A$ 0.00
Shipment price Above$ 150.00
A$ 10.00
We ship all orders via Aramex AU/EMS/DHL/UPS/FedEx/USPS to ensure the same excellent quality extends to the delivery of your
purchase.
Aramex AU Features:
✔ Advanced Tracking System - Monitor your package’s real-time location and estimated delivery date.
✔ Fast Delivery - Typically delivers within 48 hours after pickup (though delays may occasionally occur).
✔ Operating Days - Monday to Friday only (no weekend deliveries).
Important Notes:
Missed Deliveries
If you’re unavailable, Aramex AU will leave a notice and attempt delivery 2 more times.
After 3 failed attempts, the package will be returned to us.
Reshipment
A A$16.00 fee applies for reshipping returned packages.
Pro Tip:
Check your Track & Trace code (emailed upon dispatch) for live updates.
Items will be shipped out in the following business days after you have checked out. In general, it may take about 10 - 15
business days for delivery.
Please note that some orders go through our fraud prevention department. If your order is selected, you will be
notified and your order may be delayed by an additional 3 business days.
Order Tracking
We allow you to track your order at the click of a mouse. When your shipment is confirmed, you'll receive a tracking
number in your confirmation e-mail
within 24 hours.
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely
an office for processing the paperwork for these transactions.
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the
tracking number so you can check the progress of your delivery at the carrier's web site.
Or you can use the link below:
https://www.aramex.com.au/
https://yjcx.ems.com.cn/english/
https://www.17track.net/en
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing
address. You may specify any ship-to street address.
Payment Questions
PayPal Australia (AU) accepts Visa and MasterCard for both making and receiving payments. You can use either of these cards
to fund your PayPal account and make purchases, or to receive payments from others. PayPal also supports other major
credit and debit cards like American Express and Discover.
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately
send your order to our shipping department, where items are to be shipped out by the end of the following business
day.
Your billing address is the same address information on file with your Paypa company. When entering this information during
the checkout process it is important that you enter this information exactly as it appears on your Paypa statement.
If the information is not accurate, your paypal account may be declined.
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department
store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption
technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that
customer's personal information can be protected.
Returns and Exchanges
We do not charge restocking fee, but we do have few simple return policies.
- 1.Request for refund must be made within 15 days of receiving date.
- 2.Request for replacement must be made within 30 days of receiving date.
- 3.Shipping and handling is NOT refundable.
- 4.Shipping costs for returning non-defective merchandise are the customer's own responsibility.
For more information on return policy,
please click here
Guarantee
Warranty Policy:As a consumer, you have the right to a fully functional product that meets reasonable expectations.
We ensure our products perform as intended under normal use. Warranty Coverage If your product develops a defect
within the warranty period, you may:
Contact our customer service.
Once you've requested a return, we'll email you prepaid return instructions so you can send the item back of charge.
You will have 14 days from receiving our return instructions to send the item back. Important Notes:
Return shipments are at your own risk.
We are not liable for damage or loss during transit.
For protection, we strongly recommend:
- ✔ Using a tracked shipping method
- ✔ Safely storing the tracking number
Return Shipping Instructions
Please return your product(s) with their original packaging and all included components whenever possible
Return Process
Once we receive your returned package, we will process it as follows:
-
Incorrect item received? We will ship the correct item to you.
-
Defective item? After inspection, we will send a replacement if the defect is covered under warranty.
-
Returning under satisfaction guarantee and don’t want a replacement? We will issue a refund as soon as possible,
but no later than
14 days after we are notified of the cancellation. However, we may delay the refund until we receive the returned
products or until you provide proof of return. The refund will be credited to the original payment method used
for the order.
Exceptions
Not all returns can be accepted. Returns must comply with the applicable deadlines (satisfaction guarantee period,
warranty period, return window). Additionally, the following items are excluded from the right of return:
- Products with removed warranty stickers.
- Custom-made or personalized items.
- Services performed with your consent, where you have waived the right of withdrawal.
- IRedeemed vouchers, gift cards, or credit notes.
Important Note on Depreciation
We will accept returns even if the product has depreciated in value due to your handling. However, you will be
charged for any depreciation caused by: Usage beyond what is necessary to inspect the product’s nature, features,
and functionality. The depreciation cost will be deducted from your refund.
We will keep you updated online about your return status. You will receive an email once we have received your returned
item(s).
-
Replacement or exchange? You'll also get an email when we hand over the new product to the carrier.
-
Refund? We will process your refund as soon as possible, but no later than 14 days, to the original payment
method used for your order.
What to Do If Your Item Is Defective?
If the product is defective within the warranty period or upon delivery:
Contact us online via Email (response within 24 hours).
Email:
sales@battdepot.com.au
Received the Wrong Item?
If you accidentally ordered or received an incorrect item, report it within the 30-day satisfaction guarantee period
via your account.
Contact us online via Email (response within 24 hours).
Email:
sales@battdepot.com.au
